Order Tracking
Want to see where your order stands? Here are three ways to check.
1. Use the link in your confirmation email
After you check out, we send an order confirmation email. Select View your order in that email to open your order status page. It shows the items you ordered, your pickup details and whether your order is ready.
Can't find the email? Check your spam or promotions folder, and search for your order number (it starts with #).
2. Sign in to your account
If you used an email address at checkout, you can sign in to your account to see your orders. We'll send a one-time code to the email address you used. No password is needed.
3. Call us
Call 860-237-4280 with your order number or the name on the order, and we'll check for you.
What the order status means
- Confirmed: we have your order and your pickup date.
- Ready for pickup: your order is prepared and waiting at the counter. We'll also email you when it's ready.
- Picked up: your order has been collected.
Garland and bulk requests
Requests sent through the custom garland or bulk and temple forms are not online orders, so they don't appear in your account. We'll call you about them. If you haven't heard from us, please call 860-237-4280.
Need to change your pickup?
Call us as early as you can. See how pickup works for more.