Frequently Asked Questions

Add flowers, strings or leaves to your cart, then choose Pickup and a pickup date in the cart. The cart only offers dates that work for everything in it. Then check out and pay. You will get an order confirmation by email with your pickup details.

Most garlands are made to order. Their size, flowers and price depend on what you need, so they are requested rather than bought directly. Open the garland you like and use the request form on the page, or fill in the custom garland request. We will call you to confirm details, price and timing.

Online orders are paid at checkout through Shopify's secure checkout. You can use the payment methods shown at checkout, such as major credit and debit cards. We never see or store your full card number. Garland requests are not charged online; we agree the price and how to pay when we call you.

Yes. Online prices are taken from our store prices, and they can change as flower costs change. The price you pay is the one shown at checkout when you place your order.

Please call 860-237-4280 as soon as possible and have your order number ready. Because we prepare flowers ahead of your pickup date, we can't always make changes once preparation has started, but we will tell you what is possible.

At Spice Town, 378 Kelly Rd, Vernon, CT 06066. Come to the counter and give your name or order number. See how pickup works for what to bring.

You choose a pickup date in the cart. Most stock items need about a day to prepare, so the earliest date shown may be tomorrow rather than today. Pick up during store hours. Hours can change on holidays and festival days, so please call to confirm if you are coming early or late in the day.

Yes. Send them with the order number and the name on the order. If you'd like, call us ahead so we know to expect them.

Call us before your pickup day if you can. Flowers are perishable and can't be held for long, so the sooner we know, the more we can help.

Not yet. All orders are pickup only for now. We plan to offer shipping once we have tested how our flowers travel. When it starts, we will announce it on this site and update our shipping policy.

Stock items such as strings, loose flowers and leaves can usually be picked up from the next day, as shown in the cart. Preorder items show their own lead time on the product page. For custom garlands, please allow at least 7 days. Each garland page shows the current minimum notice.

As early as you can, and at least a week before. Wedding pairs, temple garlands and large quantities take planning, and some flowers need to be ordered in for you. Use the custom garland request form and we'll call you back.

Yes. Mention it in your request and we will tell you how to share it when we call. We'll be honest about what we can make with the flowers available for your date.

Not exactly. Flowers are natural, so color, size and how open the blooms are vary from batch to batch and day to day. Pictures show the type of product, not the exact flowers you'll receive.

If something you ordered isn't available, we will call you before your pickup date. We may suggest a close substitute, such as a similar flower or a different pack size, but we won't substitute without asking you first. If you'd rather not substitute, we will remove the item and adjust your order.

It depends on the flower, the weather and how they are stored. Jasmine and mullai strings are at their fragrant peak on the day they open. Lotus and loose roses are usually used within a day or two. Leaves generally keep longer when wrapped and refrigerated. Our flower care guide has practical tips.

For most strings, loose flowers and leaves, yes: wrap them loosely in a damp (not wet) paper towel or cloth, put them in a closed container, and keep them in the refrigerator, not the freezer. Lotus is happier in a cool room with its stem in water. Details are in the care guide.

Our flowers are sold for pooja, decoration and wearing, not as food. Arali (oleander) and erukkam (calotropis) are for pooja use only. Not for eating. Both are toxic if swallowed, so keep them away from children and pets.

Before major festivals we open a festival collection, for example for Navaratri, Diwali or Ganesh Chaturthi. Festival items can only be picked up on the festival dates shown in the cart. Order early: festival weeks are our busiest, and some items are limited. See all festival collections.

Yes. Use the bulk and temple orders form with your date, quantities and the flowers you need. We'll call you to confirm what we can supply, the price and the pickup plan. Please give us at least a week, and more for large orders.

Use the "View your order" link in your confirmation email, or sign in to your account. See order tracking for details. You can also call us with your order number.

Please check your order at the counter when you pick it up and tell us right away. If you notice a problem after you get home, call us on the day of pickup. Read our returns and replacements policy for how we handle it.

Call 860-237-4280 or visit Spice Town, 378 Kelly Rd, Vernon, CT 06066. More on the contact page.